Offline system guide

Before you proceed to download, please check that your device is compatible with the new Snowflake offline system. The new Snowflake offline system currently supports:
  • Android 8 (Oreo) and above
  • iOS (iPad) 12.1 and above
  • macOS High Sierra (10.13) and above
  • Windows 7 and above

Downloading the Snowflake offline system

For Android users

Download the Snowflake App from the app store.

For iPad users

Download the Snowflake App from the app store.

For Mac users

For Windows users

Setting up the Snowflake offline system

Launch the offline system and click on Open in browser if it is not running. The Snowflake offline system should open in your device's default web browser.

The end-user license agreement will appear. Please read it carefully, and click on the I Agree or I Disagree button as appropriate.

At the prompt that pops up next, enter a name for your device. The saved device name will show up on Snowflake online, so you know which offline device your books are on.

Once you have installed the Snowflake offline system software and named your device, there are two main steps to get started:
  1. Get your licence file from Snowflake.
  2. Get the book files (.tdb files) for each of the books that you would like to read offline.

You will need to repeat these steps every time a change is made to your online subscriptions (for example, if you buy a new subscription).

  • Please note that only books that you currently have a valid subscription to will appear in the list.
  • In addition, only books whose subscriptions have been started will appear in this list. To start a subscription, log in to Snowflake (online), and click the book whose subscription you wish to start.

If your device is connected to the Internet

Getting the licence file

At the prompt that pops up, enter the email address and password for your Snowflake account. Your device should then automatically download your Snowflake licence.

Once the licence has been downloaded, click Next.

Getting the book files
If you already have some book files (.tdb files) that you downloaded separately, or copied from someone (such as your teacher), an opportunity to install them is given after the licence is downloaded. You may skip this step and return to it later — please see the Installing the book files section for more information.

After downloading your licence and completing the setup wizard, the books that you own will be shown on your offline system dashboard.

  1. Find the book that you would like to download on your dashboard, and click on the Download book button.
  2. Select the type of download you would like and click on Download to download the book. This can take a while, as the files are quite large.

This completes the setup for a device with an Internet connection.

Installing the book files
  1. Click on the Manage my books menu and select Install books onto this device.
  2. Click Choose files under Book(s) installation and select your downloaded book files. You can install multiple book files at the same time. Click Install book(s) to install your book files.

This might take some time, as the files are quite large. Once the book files are installed, they should appear on the dashboard ready to be viewed.

If your device is not connected to the Internet

To complete these steps, you will need temporary access to another computer which is connected to the Internet.

To make things easier, you can access this same page by going to https://snowflake.haesemathematics.com.au/pages/offline-system-quick-start-guide/#SetupSystem&topic-disconnected on the computer that is connected to the Internet.

  1. Under step 1 of the Offline activation process, save your serial file and transfer it to a computer that is connected to the Internet.
  2. Using the computer that is connected to the Internet, sign in to Snowflake and visit the offline system page. Follow the instructions from step 3 on that page.
  3. Transfer the downloaded licence and book files onto the offline device.
  4. Under step 4 of the Offline activation process, click Choose file and select your downloaded licence file. Click Install licence to install your licence file.
  5. Click Next.
  6. You can choose to skip this step and install your book files later.
    Click Choose files and select your downloaded book files. You can install multiple book files at the same time. Click Install book(s) to install your book files. This might take some time, as the files are quite large.
  7. Click Finish.

This completes the setup for a computer without an Internet connection.

Adding new book(s)

In order to add new books to the offline system, there are two main steps to follow:
  1. Get your latest licence file from Snowflake.
  2. Get the book files (.tdb files) for each of the books that you would like to read offline.
Only books whose subscriptions have been started will be added to your licence file, and appear in your list of books. To start a subscription, log in to Snowflake (online), and click the book whose subscription you wish to start.

If your device is connected to the Internet

Getting the licence file
If you would like to access the books under another Snowflake account that you own, select the Sign out of Snowflake item in the Manage my books menu (this item will only be visible if you are currently signed in). You will then be prompted to sign in again when you follow the steps below.
  1. Click on the Manage my books menu and select Install books onto this device.
  2. If you are not already signed in, you will be asked to enter the email address and password for your Snowflake account.

Your device should then automatically download your Snowflake licence.

Once the licence has been downloaded, click Next.

Getting the book files
If you already have some book files (.tdb files) that you downloaded separately, or copied from someone (such as your teacher), an opportunity to install them is given after the licence is downloaded. You may skip this step and return to it later — please see the Installing the book files section for more information.

After downloading your licence and completing the setup wizard, the books that you own will be shown on your offline system dashboard.

  1. Find the book that you would like to download on your dashboard, and click on the Download book button.
  2. Select the type of download you would like and click on Download to download the book. This can take a while, as the files are quite large.

If your device is not connected to the Internet

To complete these steps, you will need temporary access to another computer which is connected to the Internet.

To make things easier, you can access this same page by going to https://snowflake.haesemathematics.com.au/pages/offline-system-quick-start-guide/#AddNewBooks&topic-disconnected on the computer that is connected to the Internet.

  1. Using the computer that is connected to the Internet, sign in to Snowflake and visit the offline system page.
  2. Transfer the downloaded licence and book files onto the offline device.
  3. On the offline device, click on the Manage my books menu and select Update my Snowflake licence.
  4. A connection check will be performed. Click Next.
  5. Under Update Snowflake licence, click Choose file and select your downloaded licence file. Click Install licence to install your licence file.
  6. Click Next.
  7. Click Choose files and select your downloaded book files. You can install multiple book files at the same time. Click Install book(s) to install your book files. This might take some time, as the files are quite large.
  8. Click Finish.

Updating existing book(s)

Occasionally, the content of our books may be updated. To view the latest version of our books, you will need to update the books that you have on your offline system.

If your device is connected to the Internet

If you already have the latest book files (.tdb files) that you downloaded separately, or copied from someone (such as your teacher), please see the Installing the book files section.
  1. If your device is connected to the Internet, the offline system will check for book content updates when the dashboard loads. If updates are available for a book, there will be an Update button next to the book. Click Update to update the book.
  2. Select the type of download you would like and click on Continue to download the book. This can take a while, as the files are quite large.

If your device is not connected to the Internet

To complete these steps, you will need temporary access to another computer which is connected to the Internet.

To make things easier, you can access this same page by going to https://snowflake.haesemathematics.com.au/pages/offline-system-quick-start-guide/#UpdateBooks&topic-disconnected on the computer that is connected to the Internet.

  1. Using a computer that is connected to the Internet, download your book files.
  2. Transfer the downloaded book files (.tdb files) onto the offline device.
  3. Click on the Manage my books menu and select Install books onto this device.
  4. Under Book(s) installation, click Choose files and select your downloaded book files. You can install multiple book files at the same time. Click Install book(s) to install your updated book files. This might take some time, as the files are quite large.

Updating the Snowflake offline system

Occasionally, updates for the Snowflake offline system will be released.

  • For Windows and macOS, when your device is connected to the Internet, an Update available button will appear next to the Snowflake logo on the top left of the window. Click on Update available to download the latest version of the offline system.
  • For iOS and Android, app updates are announced by the operating system whenever they become available. Follow the prompts to update the app.