Institution help

1. Visit https://snowflake.haesemathematics.com.au and click "contact us" on the left side of the screen, in the "New member?" box.
2. Complete the enquiry form.
   • The email address that you enter will be used to contact you, and will also be the address of the account that the institution is connected to when it is created (the account does not need to exist at this point).
   • Under "Enquiry type", select "Request institution setup".
3. Our customer service team will review your request and respond within two business days. We may ask for more information from you to verify your request — to avoid students inadvertently creating an institution, for example.
4. Once your request is approved, you will receive an email containing a link to complete the institution setup. If you do not already have a Snowflake account, the first time you click the link will be to complete the individual registration process, then once signed in, click the link again to create the institution account.
5. Once the institution is created, our customer service team will be notified so that they can add all available books as soon as possible.

Teachers

Use the Add Teacher button, enter the teacher's email address, and click confirm to invite a new teacher or promote a current member to be a teacher. Teachers are not able to assign subscriptions on your behalf, but they are given access to our Teacher Resources section for the curriculum of any books they have access to.

Teacher Admins

Teachers at your institution can be promoted to Teacher Admins using the button in the Promote column. This will grant them nearly all the functions of your institution account on that teacher's individual user account. Teacher Admins can invite and manage members, as well as manage textbook subscriptions purchased by your institution. Teacher Admins cannot promote or demote other teachers, as this can only be done using your institution administrator privileges.

Institution Admins

When you create a Snowflake institution, an Institution Admin membership is automatically created. This membership links your account to the institution, giving you complete control of it. Institution Admins have all the privileges of Teacher Admins, plus the ability to edit institution details, access advanced features, and manage teachers and administrators.

If you need to transfer control of the institution to someone else, a Teacher Admin can be promoted to an Institution Admin, using the button in the Promote column. For the promote button to appear, the Teacher Admin must confirm their account email address (this avoids access to the institution being lost). Please see the Pending invitations section below for help on confirming an inactive account.

There can be only one institution administrator at a time, so promoting a Teacher Admin will demote your account to Teacher Admin.

Pending invitations

When a newly-added member does not already have a Snowflake account, an invitation email containing a confirmation link will be sent to them. Their new account will remain inactive until this link is opened.

A table of all members who have not yet confirmed their accounts can be found by clicking the Pending invitations button on the dashboard. Here you can:

Use the Select All button to select every row on the table, or check the box next to the email addresses to perform bulk actions when you want to apply an action to multiple users at once.

It is also possible for a user to request that their invitation email is re-sent by using the account repair facility, which can be accessed by clicking the "Can't sign in? Need to reset your password?" link on the sign-in page.

Note: When cancelling your membership you will lose access to any subscriptions provided by your school.

1. From the Dashboard page, click the Manage subscriptions button.
2. Select the book that you wish to allocate from the drop down menu. Then, click Assign subscriptions. On this page, you can see how many subscriptions you have available to allocate.
3. Type in, or paste the email addresses from a spreadsheet into the ‘email’ column. You do not need to fill in any other information if you do not wish to do so.
4. Confirm that you have the consent of the email address owner to invite them to join Snowflake.
5. Click Submit. If the email address belongs to a new user, they will receive an email inviting them to join Snowflake and confirm their new account. Those who are already using Snowflake will be able to access the new subscription immediately.

1. From the Dashboard page, click the Manage subscriptions button.
2. Select the book from the drop down list.
3. Click on the Unassign subscriptions button.
4. Select which members need to be unassigned by selecting the check boxes next to their names.
5. When ready to unassign, click on the Submit button towards the bottom right.

Note: Unassigning subscriptions is irreversible and partial credit cannot be assigned.

1. From the Dashboard page, click the Manage subscriptions button.
2. Select the book from the drop down list.
3. Click on the View subscription logs button.

Types of event	Details
Assign	Subscription was assigned to a user.
Unassign	Subscription was unassigned from a user.
Transfer	Subscription was transferred from one user to another.
Cancel	Subscription was unassigned from a user due to either institution membership cancellation or removal of the Snowflake account by the user.
Revoke	Subscription was unassigned from a user due to institution membership cancellation by institution administrator.
Recall	Snowflake automatically unassigned the subscription from the user due to the user not starting the subscription for at least 12 months.

1. From the Dashboard page, click the Manage subscriptions button.
2. You can view the assigned subscriptions information by selecting the book from the drop down menu.
3. Scroll down to find the "Assigned subscriptions" table.

1. From the Dashboard page, click the Manage subscriptions button.
2. Select the book from the drop down list.
3. Click on the Transfer subscription button.
4. Select which member needs to be unassigned by selecting the check box next to their name.
5. Enter the email address into the 'email' column. You do not need to fill in any other information if you do not wish to do so.
6. Click Submit. If the email address belongs to a new user, they will receive an email inviting them to join Snowflake and confirm their new account. Those who are already using Snowflake will be able to access the new subscription immediately.

1. From the Dashboard page, click the Purchase subscriptions button.
2. Click Add to cart for the book you would like to purchase subscriptions for.
3. Enter the quantity of the selected title you would like to purchase. You will be shown the number of discounted subscriptions available to purchase.
4. Click Add to cart. The selected quantity and title will be added to the summary table at the bottom of the page.
5. Click on the Submit button, and you will be redirected to our website for instant purchase, provided you opt to pay via credit card.

1. Click on the Advanced tools button on the Dashboard page.
2. Select the title you wish to relinquish and click Relinquish subscriptions.
3. Click “Confirm” - you are confirming that you wish to relinquish ownership of some of the subscriptions.
4. Select the user(s) you wish to relinquish the subscription to by clicking in the box alongside their subscription.
5. Only if you are certain, click Submit.
6. A final warning will appear. If you wish to proceed, click in the box to confirm you understand the repercussions, then click “Yes”.
7. You have permanently relinquished the subscription to the new owner. The new owner will receive a confirmation email.