Individual help

Institution help

Using the online book viewer

Miscellaneous help

Need assistance?

If you need further assistance, please contact customer support by email: info@haesemathematics.com.
Our complete contact details are also available on our website: https://www.haesemathematics.com/contact.

Create a Snowflake account

To view your digital book, you need to create a Snowflake account:

  1. You can sign up for your Snowflake account here.
  2. Complete the sign up form and click Sign up at the bottom of the page.
  3. A confirmation email will then be sent to your registered email address. This contains a verification link which must be clicked to activate the account.
If you can't find the confirmation email, please check your spam folder.

 

Adding Subscriptions

Once you have created your account, you will be able to add subscriptions. The way of obtaining your subscriptions depends on where you bought your books from:

My books were bought from How to get my subscriptions
Haese Mathematics A subscription ID would have been emailed through to you, or added to your account if you already have one. Please follow the instructions in that email to activate your subscription. If you do not receive the email, please check your spam/junk folder.
A book seller Please email the proof of purchase of your books to info@haesemathematics.com and indicate the email address of your Snowflake account. The proof of purchase can be in the form of:
  • A photo or scanned file of a physical receipt or invoice, or
  • A file (usually a PDF file) of a digital receipt or invoice.
Your proof of purchase must include the amount that you paid for your subscription. Your bookseller is aware of this requirement. This is to ensure that you have been charged correctly. The sales team will then add the subscription to your account.

I cannot find my proof of purchase!

If you have mislaid your receipt or proof of purchase, please complete the following steps:

  1. Take a photo of the front cover and front inside cover of your books.
  2. Email the photos through to info@haesemathematics.com and explain that you have mislaid your proof of purchase.
  3. Our sales team will contact you with a subscription ID number. This number MUST be written on the inside of the front cover of the book with ink.
  4. Take another photo of the inside front cover with the subscription ID number written in black ink and visible, and email this through to the member of staff who has been in contact with you.

WARNING – if you do not email this photograph through to Haese Mathematics within 48 hours, your book will be deactivated.

If the book belongs to your school, please ask them to issue you with an online subscription. They may not want you to write in the front of the book!

 

Starting a book subscription

Once you have an active subscription, the book will appear on your Snowflake dashboard. Simply click on the book's cover to read the book.

If you are opening a book for the first time, a window will pop up and ask you to click on Start subscription. This marks the start of your subscription period (15 months, for example). Once a subscription has been activated, the countdown cannot be stopped.

You can learn to use our Snowflake book viewer here.

 

Renewing a book subscription

When a subscription has expired or about to expire, you will be able to purchase a new subscription by following these steps:

  1. Go to your Snowflake dashboard.
  2. Hover over your Snowflake account name on the top right and select My Subscriptions.
  3. Click Purchase subscriptions.
  4. Select the number of digital subscriptions you require.
  5. Click Submit, you will be redirected to our website with a shopping cart filled out with your requested items.
  6. Follow the checkout steps. Upon payment, the subscriptions will be automatically added to your account.

Please note: Online purchases are non-refundable, so please check your order thoroughly before continuing. If you cannot see a subscription that you have purchased, please contact us at info@haesemathematics.com.

 

Transferring a book subscription

If you give your physical book to someone else, it is possible to transfer your subscription to them.

  1. Go to your Snowflake dashboard.
  2. Hover over your Snowflake account name on the top right and select My Subscriptions.
  3. Click Transfer along side the book title you would like to transfer.
  4. Please read the additional information on this page, then enter the email address of the new owner and click Transfer.
The transfer takes effect immediately, and is not reversible. Once transferred, you will be unable to use the subscription.

A notification email will be sent to the new owner. If they do not already have a Snowflake account, they will also receive instructions on how to get started.

To transfer a subscription, it must:

  • be associated with a physical book purchase
  • be still valid (not expired)
  • be owned by you (not assigned by your school)
  • not have been transferred within the last 12 months, nor more than 7 times in total
  • have 5 or fewer months left before its offline access expires if it is currently being used offline and the subscription was activated offline before July 2020
Notes:
  • If it is not possible to transfer a particular subscription, the Transfer button will not be available.
  • If the subscription was in use offline before being transferred, the new owner must renew the subscription before they will be able to use it offline.

 

Viewing your subscription offline

Our offline system has been created so that you do not need a permanent and reliable internet connection to use your subscription. Please refer to the quick start guide for instructions on how to use the system.

Please note: For iOS and Android users, please search your App / Play Store for Snowflake (by Haese Mathematics).

More assistance can be found on this page.

Notes:
  • The offline system can be used on multiple devices, however once a textbook is activated on a device, it cannot be activated on another device until at least two months have passed since the last offline license update. Your offline license updates every time you use the offline system while you are connected to the internet. If you haven't used the offline system on a device with internet connectivity for more than two months, your subscriptions are no longer accessible (without a license update), or locked to, that device, and can be activated on a new device instead (or reactivated on the same).
  • To continue to have access to your subscriptions offline, remember to connect your device to the internet while using your offline system at least once every two months.
  • The offline subscription is not a PDF.